Privacy Policy

1 Introduction

Ivy Network PLC (“we”, “us”, “our” or “the Company”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, share and protect information in connection with our websites, digital platforms, mobile applications, software products, technology programmes, online services, registration forms, customer communication channels and related digital services.

Ivy Network PLC is a technology company focused on creating and managing digital solutions, technology services, software products, digital platforms and technology empowerment initiatives. The Company is part of Tech Insiders Limited.

By accessing or using our website at https://ivynetwork.co.uk, our applications, software, platforms or any other services we provide, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it.

This Privacy Policy applies to:

• The Ivy Network PLC website and related web properties
• Digital platforms operated by Ivy Network PLC
• Mobile applications released by Ivy Network PLC
• Software products and tools we develop or distribute
• Technology programmes and initiatives (including Elite Tour and similar programmes)
• Online services, registration forms and customer support channels
• Future products and services released by Ivy Network PLC

2 Information We Collect

We collect information in different ways depending on how you interact with us. The categories below describe the main types of information we may process.

2.1 Information Provided Directly by Users

When you contact us, register for a programme, create an account, submit a form, apply for a service or communicate with our team, you may provide information such as:

• Full name
• Email address
• Phone number
• Account credentials and related account information
• Organisation or company name and role
• Registration and application details
• Documents or files submitted through forms
• Messages and communication history with our support or programme teams
• Preferences you choose to share with us

You decide what information to provide. In some cases, certain details are required for us to deliver a service, process an application or respond to a request. If required information is not provided, we may be unable to complete that action.

2.2 Technical Information

When you visit our websites, use our platforms or interact with our digital services, we may automatically collect technical and usage-related information, including:

• IP address
• Browser type and version
• Device type and identifiers
• Operating system
• Application version (where applicable)
• Login activity and session data
• Error reports and diagnostic logs
• Usage analytics and interaction data
• Cookies and similar technologies (see Section 6)
• Referring URLs and pages visited on our sites

This information helps us operate our services securely, understand how they are used, diagnose issues and improve performance.

2.3 Business Information

When we work with organisations, businesses or institutional clients, we may process business-related information such as:

• Company or organisation name
• Business contact details and authorised representatives
• Service requirements and project specifications
• Contractual and project-related information necessary to deliver agreed services

Business information is used to manage commercial relationships, deliver projects and fulfil contractual obligations.

3 Information Collected Through Software and Applications

As Ivy Network PLC develops and releases software products, mobile applications and digital tools, those products may collect information necessary to provide, secure and improve the service. Examples of information that may be processed in connection with software and applications include:

• Account authentication and identity verification data
• Application preferences and configuration settings
• Device information relevant to compatibility and support
• Security logs and access records
• Performance, stability and diagnostic data
• User settings and feature usage patterns

We process only information that is reasonably necessary for operation, security, improvement, support and legal compliance. Product-specific privacy notices may provide additional detail for individual applications or software products when they become available.

4 How We Use Information

We use personal and technical information for legitimate business and operational purposes, including:

• Providing services — delivering websites, platforms, software, programmes and support
• Account management — creating, maintaining and securing user accounts
• Software and product delivery — enabling access to and operation of our digital products
• Processing applications — handling registrations, programme applications and related communications (including Elite Tour and similar initiatives)
• Customer support — responding to enquiries and providing assistance
• Product improvement — analysing usage to improve features, performance and user experience
• Security monitoring — detecting, preventing and responding to security incidents and abuse
• Fraud prevention — protecting our systems, users and business against fraudulent or harmful activity
• Communication — sending service-related notices, updates and, where permitted, relevant information about our programmes
• Research and development — supporting internal analysis and development of better solutions
• Legal compliance — meeting applicable legal, regulatory and contractual obligations
• Business operations — managing administration, reporting and internal processes

We do not use personal information for purposes that are incompatible with those described in this Policy or with the expectations reasonably associated with the context in which the information was provided, unless we obtain appropriate consent or another lawful basis applies.

5 Digital Platforms, Applications and Software Privacy

Ivy Network PLC continues to develop technology products, applications and software solutions. Each product may have additional privacy notices or in-product disclosures depending on its functionality, the data it processes and the jurisdictions in which it operates.

Users should review any product-specific privacy information made available at the time of download, registration or first use. Where a product processes special categories of data or involves sensitive features, we will provide clearer notice and, where required, seek appropriate consent.

Unless otherwise stated in a product-specific notice, the principles in this Privacy Policy apply to personal information processed in connection with Ivy Network PLC digital platforms, applications and software.

6 Cookies and Tracking Technologies

Ivy Network PLC may use cookies and similar technologies on its websites and digital platforms. These technologies help us:

• Improve website and platform experience
• Understand usage patterns and traffic
• Improve performance and reliability
• Maintain security and detect abuse
• Remember preferences where relevant

We may use first-party and, where appropriate, third-party tools for analytics, performance monitoring and security. Examples of technologies that may be used include cookies, local storage, pixels and similar mechanisms.

Managing cookies

Most browsers allow you to control cookies through their settings. You can typically block or delete cookies, or set preferences for certain sites. Please note that disabling cookies may affect the functionality or performance of some parts of our websites or platforms.

Where required by applicable law, we will present cookie choices or obtain consent before placing non-essential cookies.

7 How We Share Information

Ivy Network PLC does not sell personal information.

We may share information only when necessary and for legitimate purposes, including the following categories.

7.1 Service Providers

We work with trusted service providers who process information on our behalf to help us operate our business. These may include:

• Cloud hosting and infrastructure providers
• Database and storage providers
• Email and communication service providers
• Security and monitoring providers
• Analytics providers
• Payment providers (where payment features are introduced in the future)

Service providers are expected to process information only according to our instructions and applicable data protection requirements, and to implement appropriate security measures.

7.2 Legal Requirements

We may disclose information when we believe in good faith that disclosure is required or permitted by:

• Applicable law or regulation
• Government or regulatory authorities
• Court orders, legal processes or lawful requests
• Protection of the rights, safety or property of Ivy Network PLC, our users or the public

7.3 Business Operations

In connection with company restructuring, mergers, acquisitions, asset sales or similar corporate transactions, personal information may be transferred as part of the relevant business assets, subject to appropriate confidentiality and legal safeguards.

8 Data Security

We take the security of personal information seriously and implement measures designed to protect it against unauthorised access, loss, misuse, alteration or disclosure. Depending on the context, these measures may include:

• Encryption of data in transit and, where appropriate, at rest
• Access controls and role-based permissions
• Secure infrastructure and hosting practices
• Monitoring and logging for security events
• Authentication systems for accounts and administrative access
• Periodic security reviews and improvements

9 Data Retention

Ivy Network PLC retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Providing services and maintaining accounts
• Meeting legal, regulatory or contractual obligations
• Supporting security, fraud prevention and dispute resolution
• Legitimate business purposes such as records management and audit

Retention periods may vary depending on the type of data, the nature of the relationship and applicable legal requirements. When personal information is no longer required, we take reasonable steps to delete, destroy or anonymise it in a secure manner.

10 User Rights

Depending on applicable law and your location, you may have rights in relation to personal information we hold about you. These may include the right to:

• Request access to personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal data in certain circumstances
• Withdraw consent where processing is based on consent
• Obtain information about our processing activities
• Object to or restrict certain types of processing where applicable law provides that right

To exercise these rights, please contact us using the details in Section 17. We may need to verify your identity before processing a request in order to protect the privacy and security of personal information. We will respond within a reasonable timeframe and in accordance with applicable law.

Please note that some rights may be limited where we have a legal obligation to retain information, where deletion would impair legitimate interests, or where other lawful exceptions apply.

11 Children's Privacy

Ivy Network PLC does not knowingly collect personal information from children without appropriate authorisation or consent from a parent or legal guardian where required by law.

Our websites, platforms and general digital services are intended for users who are able to form a binding contract or who participate under appropriate supervision or organisational arrangements. If we become aware that we have collected personal information from a child in a manner that is not consistent with applicable requirements, we will take reasonable steps to delete or otherwise address that information promptly.

If you believe a child has provided personal information to us without proper authorisation, please contact us at team@ivynetwork.co.uk.

12 Third-Party Services

Our websites, platforms and communications may contain links to or integrations with third-party services. Examples include:

• Social media platforms
• External websites and resources
• Payment services (where offered)
• Cloud or infrastructure providers used in the delivery of our services

Ivy Network PLC is not responsible for the privacy practices, content or security of third-party services that we do not control. We encourage you to review the privacy policies of any third-party sites or services before providing personal information to them.

13 International Data Processing

Because technology services often rely on global infrastructure (including cloud hosting, content delivery and support tools), personal information may be processed, stored or accessed in countries other than the country in which you are located.

Where information is transferred or processed internationally, Ivy Network PLC takes reasonable steps to protect it in a manner consistent with this Privacy Policy and applicable data protection requirements. These steps may include contractual safeguards with service providers, security controls and careful selection of infrastructure partners.

14 Enterprise and Client Projects

When Ivy Network PLC develops, manages, hosts or supports digital solutions for businesses, organisations or institutional clients:

• Data processing responsibilities are typically defined through contracts, statements of work or data processing agreements
• Client data ownership remains with the respective client, unless otherwise agreed in writing
• Ivy Network PLC processes client-related information only according to the agreed purposes and instructions
• Security, retention and access arrangements for client projects are governed by the relevant commercial and technical agreements

This Privacy Policy describes our general practices. Specific client engagements may include additional or different terms that take precedence for the data processed under those engagements.

15 Intellectual Property and Brand Protection

Ivy Network PLC software, platforms, websites, designs, trademarks, logos, documentation and other digital products remain the intellectual property of Ivy Network PLC (or its licensors), unless otherwise agreed in writing.

Nothing in this Privacy Policy transfers any intellectual property rights to users. Unauthorised use, reproduction or distribution of our protected materials is prohibited. Use of our brand assets must comply with any brand guidelines or licence terms we publish or agree with you.

16 Changes to This Privacy Policy

Ivy Network PLC may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business operations.

When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice through our website, applications or other reasonable channels.

We encourage you to review this Privacy Policy periodically. Continued use of our websites, applications, software or services after an update constitutes acceptance of the revised Policy to the extent permitted by law.

17 Contact Information

If you have questions about this Privacy Policy, our data practices, or if you wish to exercise your rights in relation to personal information, please contact us:

We aim to respond to legitimate privacy requests in a timely and professional manner.